The customer service I believe is now AI for Ibex
"We ordered men’s underwear during their recent summer sale. They ran out of inventory and told us that the only color we could replace our ordered underwear with was black. I asked why we couldn’t have any of the new colors that are available online and all they told me was the only thing they would switch for is black. We had not chosen Black as an option when we ordered the underwear initially during the sale. We had chosen light gray. It couldn’t be further from the color black. I can’t believe that they won’t resolve this issue and instead want us to order Black or get our money back. Which means we don’t get a sale price on underwear now because of their inventory miscalculation. I think the company may have been bought."




